Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website, gallery and studios, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website or submitting your data to us, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent to  hello@piefactorymargate.co.uk or by writing to  Manager, Pie Factory Margate, 5 to 9 Broad Street, Margate CT9 2EW. Alternatively, you can telephone 01843 294175 .

Who are we?

Pie Factory Margate, 5 to 9 Broad Street, Margate CT9 1EW

How do we collect information from you?

We  only obtain information about you when you use our website, gallery or studios, to find out about

  • hiring our gallery
  • renting a studio
  • If you register to receive one of our regular newsletters by subscribing via our website or in person

What type of information is collected from you?

The personal information we collect might include your name, address, email address &  IP web address. If you  book the gallery or rent a studio  from us, your card information is not held by us. Your card information is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us
  • send you information about our gallery hire and studio rental,  exhibiting programme,  the artists, artworks & products for sale, and any other information you have requested

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We never sell or rent your personal information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers, subcontractors and other organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and to ensure that they comply with the other requirements of the Data Protection laws.

When you purchase products from us your payment details are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use. However, we will take steps to ensure that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can click the UNSUBSCRIBE link on any email or select your choices by ticking the relevant boxes on the online form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.

How you can update your information

The accuracy of your information is important to us.

If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at  hello@piefactorymargate.co.ukor write to us at The Manager, Pie Factory Margate, 5 to 9 Broad Street, Margate CT9 1EW or telephone us on 01843  294175 .

Your rights

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (this includes your your email address .) are transmitted normally over the Internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences to disable Cookies. Turning cookies off may result in a loss of functionality when using our website. You can also clear cookies saved on your computer at any time.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 9th May 2018

Definitions
  • “Personal Data” is any information (held manually or electronically) about an identified or identifiable living individual (e.g. names and addresses, email addresses, other contact details, sales records, personal opinions expressed by individuals which may be recorded).
  • “Sensitive Personal Data” is any information about the racial or ethnic origin of an Individual, his or her political opinions, religious or philosophical beliefs, trade union membership, and data concerning health or sex life.
  • “Processing” is any activity or set of operations involving Personal Data including (by way of example) collecting, recording, amending, deleting, destroying, disclosing, transmitting.
  • “Individual” is the living individuals whose Personal Data is being processed.